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1. How do I report a need for services after regular working hours?

If it is an emergency, call 9-1-1. The city has staff standing by during all nonregular hours that can respond to emergencies. If it is not an emergency, you can leave a message at (425) 377-3231 and the report will be reviewed on the next regular working day.

2. What is considered an emergency service?

An emergency would be considered any situation where there is a clear and present safety exposure to the public. Some examples would be a fallen stop sign, a tree blocking a public roadway, flooding on a public street, a mud slide into a roadway, or a downed street light. If in doubt, call 9-1-1 to report a situation. If it is not an emergency, call (425) 377-3231.

3. What is a public right of way?

This is land that has been dedicated for the public use. Most commonly this land is used for the construction of public roadway improvements that can include streets, sidewalks, storm drainage, and public utilities. Not all streets are located on public rights of way.

4. How do I report a down or damaged STOP sign?

Call 911.

5. How do I get on the city's Small Works Roster?

The city uses the Municipal Research Service Center (MRSC) to provide the Small Works Roster. Service providers interested can register online. Municipal Research Service Center

6. How is the lake level controlled?

The City manages the lake level during the mid spring to early fall. This is accomplished using a weir. Several times a week the lake level is monitored. Adjustment are made to the weir according to control the elevation of the lake to try to maintain a preferred elevation for recreational usage. The City has developed a Lake Level Management Plan that is used as a guideline in making decision on the setting of the weir elevation. The elevation of the weir and past lake level history can be viewed here.

7. Who maintains the storm pond in my development?

Storm ponds can be public or private. The City provides maintenance only on public ponds. Private ponds are required to regularly be cleaned and maintained by the associated homeowners. You can contact the City at (425) 377-3312 to find out if a pond is public or private.

8. How can I find out if a parcel of land is public or private?

All properties within the City are identified by Snohomish County's Assessor Office. You can view a parcel map on the Assessor's site that provides this information. On this site, select SCOPI to navigate through the Assessor's map. County Assessor

9. What maintenance is required to the storm pond owned by my Home Owners Association?

Typical maintenance activities include removing vegetation, excavating accumulated sediment, and checking the control outlet structure for proper operations.